Kronos Recruitment 2018 – Technical Support Engineer – B.E/B.Tech/Any degree – Noida

295
Kronos Recruitment scheduled to hire Technical Support Engineer (Rep) for B.E/B.Tech/Any degree graduates at Noida Office.The detailed eligibility and application process are given in below.
Kronos Recruitment 2018:
Job RoleTechnical Support Engineer/Rep
QualificationB.E/B.Tech/Any degree
Experience6 months to 2 years
Job LocationNoida
Last DateASAP
Eligibility:
  • Any Technical degree (graduation/post graduation)
  • Between 6 months to 2 years of related work experience.
  • Understanding of operating systems, networking technologies/protocols, and software applications.
  • Familiarity with SQL relational database management systems and SQL scripting.
  • Ability to deliver superior customer service.
  • Sound analytical and organizational skills.
  • Excellent oral/written communication skills
  • Willingness to work on flexible shifts (including weekends) supporting a 24×7 operation globally
Job Details:
  • The duties of a Technical Support Engineer (Rep) include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.
  • Responding to Application Alerts based on monitoring tools as first responder
  • Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
  • Troubleshoot Application Alerts
  • Handle Level 1 Escalations and adhere to escalation matrix
  • Create shareable knowledge using knowledge base and knowledge methodology using tools provided
  • Ensure operating standards are adhered to and updated as necessary
  • Manage case-load in adherence to departmental goals/policies.
Application process for  Kronos Recruitment 2018?

Interested and Eligible candidates can apply this recruitment in online by the following link.

To Apply: Click here