• Education: College Degree with technical study or equivalent experience
• 3+ years of relevant IT experience (Production Support, SDLC- Waterfall / Agile) preferred
• Experience with Java/J2EE, Jira and Agile
• Experience in Angular JS and Node JS
• Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
• Provide generic solutions and avoid recurring of incidents. Proactively monitor the production environment and identify the potential incidents
• Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions
• Good experience in handling various production support roles (technical) and hands-on experience in using at least 2-3 widely used monitoring tools
• Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support for Dev & Infrastructure Releases.
• Hands-on experience in Incident and problem management
• Knowledge of Oracle and/or SQL server, including the ability to write complex SQL queries
• Knowledge of application servers such as Apahe, Tomcat, JBoss, and NGINX
• Experience with various DB technologies (MS SQL Server, MongoDB)
• Strong technical and analytical skills;
• Must possess strong organizational and communication skills, both verbal and written;
• Ability to work both independently and effectively in teams
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