Congrats, CV Shortlisted for Convergys India Pvt. Ltd.

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Dear Candidate,
A charged work environment with like-minded colleagues makes every day at work an adventure. Convergys gives you the best growth opportunities and an awesome place to come to work.

Join Convergys and change your career into an exciting journey!

Now Hiring – Customer Service Associate | Technical Support Associate.

We are hiring Graduate fresher’s or Undergraduates with minimum 6 months of international call center experience.

1. Customer Support Associate I / Customer Support Associate II

Job Description: – Inbound Customer Service.

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.

Roles & Responsibilities: –
*Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
*Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
*Support Customers across Telecommunication, Financial Services & Healthcare vertical.
*Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs.

Candidate Profile-
*Any Graduate Fresher OR Under-Graduate / drop out / pursuing with 6 months international calling experience.
*BE/B. Tech Fresher are eligible.
*Excellent verbal and written communication skills.
*Flexible with 24/7 Environment.
*Salary up to 26,000 & attractive Incentives amount.

Additional Benefits-
*Two way A/C cabs. ( Convergys was awarded for best in industry transport service).
*Medical insurance worth 1 lakhs.
*Term life insurance worth 3.62 lakhs.
*Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
*Gratuity
*Education Assistance plan – Annual entitlement of up to INR 24,000.
*Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories

2.Technical Support Associate I / Technical Support Associate II

Job Description: – Inbound Technical Support.

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like Internet, DTH, Desktop, laptop and Printers.

Roles & Responsibilities:
*Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
*Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
*Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
*Troubleshoot Customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Candidate Profile-
*Any Graduate Fresher OR Under-Graduate / drop out / pursuing with 6 months International Calling Experience.
*BE/B. Tech Fresher are eligible.
*Excellent verbal and written communication skills.
*Flexible with 24/7 Environment.
*Salary up to 26,000 & attractive Incentives amount.

Additional Benefits-
*Two way A/C cabs. (Convergys was awarded for best in industry transport service).
*Medical insurance worth 1 lakhs.
*Term life insurance worth 3.62 lakhs.
*Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
*Gratuity
*Education Assistance plan – Annual entitlement of up to INR 24,000.
*Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.

3. Customer Support Associate I / Customer Support Associate II – Non Voice / Blended

Job Description: – Chat & Email support

Interface with Customers via live Chat or Emails for the purpose of actively resolve customer problem or selling products and services.

Roles &Responsibilities: –
*Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
*Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
*Support Customers across Telecommunication, Financial Services & Healthcare vertical.
*Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Candidate Profile-
*Any Graduate Fresher.
*BE/B. Tech Fresher & Non Graduates are also eligible.
*Excellent written communication skills.
*Keyboard skill for 30 wpm.
*Flexible with 24/7 Environment.
*Salary up to 26,000 & attractive Incentives amount.

Additional Benefits-
*Two way A/C cabs. (Convergys was awarded for best in industry transport service).
*Medical insurance worth 1 lakhs.
*Term life insurance worth 3.62 lakhs.
*Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
*Gratuity
*Education Assistance Plan – Annual entitlement of up to INR 24,000.
*Employee / Corporate Discounts at majority of Retail Chains / Hospitals / Laboratories.

For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist :
EQRA @ 8826295827

Get the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility. For excellent career-growth opportunities & best-in-industry salary package. Join CONVERGYS Today!

Walk in with my my name “EQRA” on your CV
@ New friends colony, South Delhi.

Regards,
EQRA
HR Team
CONVERGYS INDIA
(M):- 8826295827

To Apply: Click Here

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