Capgemini Recruitment 2018 – B.E/B.Tech/Any Degree – Bangalore/Noida

Capgemini Recruitment for a role of IT Service Desk at Noida Office and Support Analyst, Service Desk Analyst for B.E/B.Tech/Any degree graduates at Bangalore Office.The detailed eligibility and application process are given in below.

Capgemini Recruitment Details:

Capgemini Recruitment for IT Service Desk:

Eligibility:

• We are looking for self-motivated individual with experience in Application Support (IT)
• The candidate should have an exposure to both call handling and Incident Management
• The ideal candidate should have very good knowledge of technical helpdesk support functions and should be open to a 24*7 work environment.
• Should be good in taking initiatives and responsible enough to handle pressure

Job Details:

• Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
• Must have a good understanding of handling Service desk issues
• Should possess excellent verbal & written communication & presentation skills, inter-personal skills
• Should have wide exposure in customer & client interaction
• Must possess Problem Solving and Analytical Ability
• First point of internal escalation for service desk executives
• Act as an SME from a technical and process perspective and assist SD executives when they get stuck on a call need SME support

Application process for Capgemini Recruitment?

Interested and Eligible candidates can apply this recruitment by the following link.

To Apply: Click here

Capgemini Recruitment for Support Analyst:

Eligibility:

• Minimum graduates
• 0-3 years of experience
• Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.

Job Details:

• Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
• The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
• Should also provide accelerated response to the executive users within the customer organization

Application process for Capgemini Recruitment?

Interested and Eligible candidates can apply for this position in online by the following link.

To Apply: Click here

Capgemini Recruitment for Sevice Desk Analyst:

Eligibility:

• Must be graduate
• Must be comfortable in taking inbound/outbound calls.
• Strong communication & analytical skills is mandatory
• Good to have ITIL V3 certified
• Knowledge in BMC remedy will be an added advantage
• should be ready to work in 24*7 shift

Skills & Experience:

Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.

Job Details:

• Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
• The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
• Should also provide accelerated response to the executive users within the customer organization

Application process for  Capgemini Recruitment?

All interested and eligible candidates can apply this recruitment by the following link.

To Apply: Click here